Why Your Samsung Washer Might Leak — and What Happened in Houston’s 77057 Zip Code
Appliance issues often strike at the worst possible time — and for one Houston family in the 77057 zip code, a mysterious leak from their Samsung washer became a frustrating problem. Fortunately, HomeFix Appliance Repair was able to help with expert diagnostics, fast service, and a touch of detective work.
A Serious Leak from the Bottom of a Samsung Washer
The customer contacted our team complaining of a constant leak coming from underneath their Samsung washer, model WA60M9900AV/A5. The leak started right at the beginning of every cycle — not during the drain or spin phase, which is where most leaks usually occur. This was a red flag.
Our technician arrived the same day for a full diagnostic inspection. Upon removing the rear and top covers and checking all connections, a rare problem was discovered: the fill hose running from the detergent dispenser to the drum had a visible tear. The hose was leaking as soon as water started flowing into the drum.
What Caused the Damage?
This type of damage is uncommon. Samsung washers are generally known for their reliability, and this specific hose usually lasts over 15 years. That’s why the technician asked the homeowner if anyone had worked on the washer recently.
Indeed, the homeowner’s husband had attempted a DIY repair a few weeks earlier — replacing the door boot (gasket). While reassembling the unit, it’s likely that the internal fill hose was accidentally pinched or misaligned, which caused a slow tear that eventually burst under pressure.
The Repair Process
Because this part is so rarely replaced, it was not available in local Houston warehouses. Our team ordered the genuine Samsung OEM part from a warehouse in another state. The customer was informed about the delay, and the repair was scheduled for the earliest possible date.
Once the part arrived, our technician returned, installed the new hose, secured all clamps, ran a full test cycle, and confirmed that the leak was resolved. The entire repair was covered by our 3-month parts and labor warranty.
Bonus Advice for Pet Owners
During the visit, our technician noticed the home had three friendly dogs. As with many pet-friendly households, pet hair can accumulate inside the washer over time — especially in the drain pump filter. We strongly recommended cleaning the drain pump filter at least once per month to prevent future clogs or drainage issues.
Rare, But Fixable — Even Without a Local Part
This case serves as a reminder that even robust appliances like Samsung washers can fail if improperly reassembled. And while this specific failure was rare, we’re always prepared to track down the right part — even out of state — and get your laundry room back in action.
Interestingly, the customer said they were happy twice: “First, I had a good excuse not to do laundry for a week,” she joked, “and second — I can finally wash clothes without water pooling on the floor.”
Need Reliable Washer Repair in Houston?
If you’re dealing with a leak, strange noise, or error codes on your Samsung washing machine — especially in areas like Houston 77057, Memorial, Bunker Hill Village, or Katy — we’ve got your back. We specialize in Samsung appliance repair and handle both common and unusual issues with fast response and quality service.
Our technicians are experienced, licensed, and always bring real solutions — not just guesses.
Final Thoughts
Although Samsung washers are built to last, accidents during repairs can lead to unexpected problems like the one seen in this case. By trusting a certified professional, homeowners can avoid the headache of rework and protect their investment.
Need help with your Samsung washer? Contact us today or explore our full range of washer repair services in Houston and surrounding areas.
