This is a great story with a very happy ending!
At HomeFix Appliance Repair, we usually focus on residential appliance services and don’t typically take on commercial washer repair jobs. When our dispatcher received a call about a Maytag washer repair in Katy, she asked whether it was a residential or commercial unit. The customer said it was a commercial washer, and our dispatcher politely explained that we unfortunately don’t service commercial machines.
However, she quickly double-checked with me if she had made the right decision. I paused and told her that it was a 50/50 case. She was surprised and asked why. I explained that Maytag actually manufactures a Commercial Technology line for residential use, and the customer might have simply gotten confused with the naming.
Our dispatcher immediately called the customer back and scheduled a technician visit — just in case it was something we could help with. Imagine my surprise when I arrived and saw a massive industrial Maytag washer!
At that point, there was no turning back. It was time to roll up my sleeves and get to work.
Luckily, because our company has full access to the Whirlpool family of brands (which includes Maytag), I was able to diagnose the issue using the service mode. It quickly became clear that the hot water valve was not opening properly.
We provided the customer with an estimate for a washer hot water valve replacement, and they approved it. Within five days, we received and installed an original Maytag washer water valve replacement. After careful setup and testing, the washer was working perfectly again.
The customer later told us that two companies before us had simply advised them to buy a new machine, saying that parts were no longer available. It felt amazing to help save this industrial Maytag washer and extend its life, especially knowing it was crucial to their hotel operations in Katy, Texas.
If you ever need washer repair in Katy, Maytag washer repair, commercial washer repair, or help with washer water valve replacement, you can count on HomeFix Appliance Repair to provide expert solutions. We specialize in diagnostics, water valve repair, and restoring the functionality of both residential and commercial laundry equipment.
